“Cent”-sational Program

Emphasize the importance of giving your guests top-notch service by adopting a memorable slogan and a matching activity. Fill jars with coins; have a penny jar, a nickel jar and a dime jar. Label the jars “Excellent service makes ‘cents’.” Let employees guess how many coins are in each jar. Reward the closest guessers with the coins and gift certificates. Later, hand out “Shining Star” Lapel Pins to remind everyone that your department’s goal is to maintain high quality.